Our main aim is to keep our customers happy and coming back to us time and time again. In the very unlikely event you receive a product that isn’t quite up to standard, you are covered by our warranty on refurbished products and all brand new goods are covered by a one year warranty, covering parts and labour. Some manufacturers include extended or on-site warranties which are in addition to our standard Morgan warranty.
In the event that a product still has remaining manufacturers warranty we may ask you to contact the manufacturer directly to resolve your problem.
In the case of refurbished, end of line and second user equipment, warranty periods may vary but will be clearly stated on the individual product page. We offer a 12 month warranty where possible.
All laptops, PCs and monitors are now supported by a 12 month RTB warranty unless otherwise stated in the product details.
We ask that any damage be reported within 24 hours of receiving your order so to avoid any warranty exclusions. We can still deal with issues caused by damage in transit if reported within that period. Unfortunately we have to allow exclusions where damage or fault has been caused by user error, 3rd party repairs/upgrades. We only warranty the item as supplied, any changes to hardware or software resulting in a compatibility issue or fault are not covered under warranty.
Unfortunately we cannot offer refunds or exchanges, unless faulty or not as described, on the following items: perishable or personalised products and products with a seal for health/hygiene protection. These are non-returnable unless there is a fault (including but not limited to headphones and shaving products).
We are not liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses. Our total liability shall be limited to the Sale price paid for the item/items as per the supplied invoice.
All goods remain the property of Bentham Limited until paid for in full.
A full copy of our terms and conditions is printed on the reverse of our invoice and is available upon request.
All goods are supplied on a UK warranty basis; any collection/returns will be limited to addresses within the UK. Delivery/Return costs outside of the UK will be the responsibility of the purchaser.