Terms of Business

All sales are subject to the following trading terms - these terms and conditions do not affect the consumers' statutory rights.

No goods purchased by a third party/customer, under "trade terms" i.e. with the express intention, or reasonable expectation that the goods are for resale, hire or promotional use, purchased in any quantity, will be accepted for return, unless faulty and within declaired warranty period, or damaged and reported within 1 business day of delivery.

We guarantee that the equipment that we supply will be to the correct specification as advertised however we are unable to guarantee precise compatability or suitability. It is the responsibility of the customer to check this prior to ordering. We try to ensure that all information provided is as accurate as possible but we cannot be held responsible for any typographical errors in our advertising or on our website.

We reserve the right to accept or reject any order for any reason whatsoever. No order will be considered binding unless and until it is accepted by the company.

All prices quoted are in £ sterling. UK and EU residents pay the VAT inclusive price (inclusive at the current rate of 20%). Non-EU residents/VAT exempt pay the VAT exclusive price (subject to an administrative fee for VAT reclaim forms).

Payment terms are cash, cheque (subject to guarantee/clearance), credit/debit card, bank draft/building society cheque or bank transfer. Personal or business cheques not covered by a guarantee card are subject to a 10 working day clearance period. Express clearance is available at a small charge.

30 day credit terms may be offered to approved accounts - public sector and major PLCs.

Title of the goods remains with Bentham Limited until payment has been made in full.

Delivery prices are quoted for UK mainland addresses only - certain areas of the Highlands and Northern Scotland may attract a surcharge. For delivery other than mainland UK please contact us for a quote.

We will give you an estimated date of despatch for your order. If these dates cannot be met for whatever reason we will try to keep you informed of any delays and when you can expect delivery. Whilst we make every effort to keep to stated delivery times, we cannot be held liable for any losses or costs incurred as a result of a failure to meet estimated delivery dates and times.

Any shortages or damage to your delivery must be advised to the company within 24 hours of delivery. Provided that this notice is given, we will collect, replace, repair or refund the equipment free of charge.

All goods are offered subject to stocks and availability. If for any reason they are no longer available we will try to offer an alternative product, otherwise we reserve the right to cancel the contract and offer a refund.

Discrepancies

Any delivery discrepancy must be notified to the Seller within 24 hours of receipt of goods. Goods delivered damaged should be signed for accordingly and the Seller notified in writing within 24 hours. Please retain all damaged goods and packaging. Invoice queries must be notified within 14 days of invoice.

Important - Consumer Contracts Regulations

Consumer Law

These terms and conditions do not affect the statutory rights of the consumer. We meet our obligations under the current consumer regulation in force including:

The Sale of Goods Act, 1979
The Supply of Goods and Services Act, 1982
The Trade Descriptions Act, 1968
The Unfair Contract Terms Act, 1997
The Consumer Protection Act, 1987
The Consumer Protection (Distance Selling) Regulations, 2000
The Consumer Contracts Regulations June 2014