Q: Is the battery on my laptop covered under warranty?
A: On new and Grade A refurbished laptops the battery will be covered by ours or the manufacturers warranty, whichever one is relevant.
On 2nd user machines we only guarantee a minimum of 30 minutes of charge.
Q: Are your shops still open in London, Birmingham or Manchester?
A: Sadly no, Morgan Computers operate from Somerset so all orders need to be placed via the website or over the phone. All outlets are now closed.
Q: Can I collect goods from your warehouse in Somerset?
A: Sorry, we are not insured for customers on the premises, we are mail order only.
Q: How do I return faulty goods under warranty?
A: If your item develops a fault within the first 28 days we will replace the product (subject to availability)
Q: Can schools have an account with Morgan Computers?
Of course they can. Please fax or email an official school purchase order and your school will be invoiced
Bentham Ltd T/A Morgan Computers
Unit 1- 5 Polham Lane
Fax: 01458 274825
VAT No: 753 646 903
Company Registration: 4026676
Q: What are your delivery charges?
A: Delivery will vary slightly by item and charges are specified. On average our standard courier charge is £6.99 this is for 24-48 hour delivery via DPD. Smaller or less valuable items may have postal delivery options these are send 1st Class Royal mail and delivery normally takes a few working days.
For larger items or bulk orders additional delivery charges may apply - You will be notified of these prior to dispatch if required.
Please ensure your contact email address and mobile numbers are up to date as DPD will use these for shipping updates and tracking information.
Q: Do you deliver to Ireland?
Northern Ireland: Our standard delivery charges would apply
Southern Ireland: Price on application
Q: When will my order be despatched ?
A: Subject to stocks and cleared funds, all orders will be dispatched within 24 hours, normally same day if ordered before 4pm, using either DPD courier service or Royal Mail postal services. For larger items mainland UK delivery by courier costs £5.95 plus VAT) – this is a fully insured courier service offering 24 hour delivery in 95% of the UK. Smaller parcels are sent Royal Mail first class for £2.95plus VAT. depending upon size. NOTE: Telephone orders take longer to despatch.
Q: Who are Morgan Computers and am I safe buying from you?
A: Morgan have an established trading record dating back over 25 years. We are not a company that has popped up with a web site and not much substance to back it up. We have now part of the Bentham Group! The company is a member of the SHOPS mail order scheme that protects readers who buy via national newspapers. To read more about our background, terms of sale, security and privacy policies click here.
Q: Is your site really secure? I am worried about entering my credit card details.
A: We take matters of web security very seriously - when you go to our on-line ordering system, you are transferred to a secure area of our server using secure server software (SSL). This means that the information that you send is coded so that only we can de-code the information to obtain your personal details. You will notice that the address will change from http:// to https:// indicating a secure server and that a padlock will appear at the bottom of the page. For further information check our security policy
Q: It's all very well having a web site but what if I want to contact someone?
A: You can contact us at any time - for specific enquiries regarding internet orders please e-mail email@example.com, this will ensure your enquiry is effectively processed.
Q: When can I contact a member of the Internet sales team?
A: You can contact a member of the sales team on 08444 129 944 who will be happy to help with any aspect of your order or for general enquires Monday to Friday between 9:00am - 5:30pm
Q: What is your returns policy?
A: If goods are supplied faulty ie Dead on Arrival or develop a fault within seven days, we will offer you an exchange or full refund. All items must be returned in original packaging and in as sent condition. In an ideal world all your purchases would be perfect we do try our best however there will inevitably be occasions when you need to return goods to Morgan. In order to deal with your return efficiently it is important that you obtain a returns number (RMA); this enables us to track your return efficiently and ensure there are no unnecessary delays. Please contact us on 08444 129 944 or by email at firstname.lastname@example.org to obtain an RMA number; we will give you full instructions on how to return your goods.
Q: What About Dead On Arrival Goods?
A: If your item is faulty upon arrival, you must inform us within seven days. Items should be returned in their original packaging complete with all accessories and documentation. Subject to testing, we will issue a replacement or refund and reimburse your reasonable return carriage costs.
Please note that if returned goods are found not to be faulty, you will be liable for the return carriage costs.
If goods are damaged in transit you must inform us within 48 hours. If you notice that items are visibly damaged upon receipt, sign the carriers note accordingly ie Goods received damaged or Goods unchecked.
Please remember that you must obtain a returns (RMA) number before returning goods to us (see above)
Q: What is a dead pixel and what are the levels of acceptance?
A: LCD displays are made up of millions of pixels (each one then made up of 3 sub-pixels red, blue and green). Each sub pixel has its own transistor so due to the complex nature of the technology, defects can occur in the manufacturing process. Unfortunately such defects cannot be repaired. An ISO standard has been established to regulate acceptable levels of defects and protect the consumer. ISO 13406-2 states how many pixel faults are acceptable before a display should be replaced. Morgans company policy is to work to the ISO standard.
Q: What other questions should be in this FAQ section?
A: Let us know - if something is unclear or bugging you, tell us and we will add it to this help / FAQ section. Click the link to email. email@example.com
Fax: 01458 274825
Q: What do your Grades Mean?
Brand new unused product. Includes surplus, aged and unopened return stock. Sold with a 12 month manufacturer warranty. In original packaging. Unless otherwise specified.
Open boxed returns/cancellations/surplus stocks in Good As New condition. Sold with a manufacturer warranty or a minimum 6 month RTB warranty. Shipped in retail or plain box. Unless otherwise specified. Check individual items for additional specifications or special conditions.
Refurbished / Grade A1
Thoroughly tested and inspected. Products may show minor cosmetic marks and signs of use, including small scratches, dents or wear marks on keyboards/screens/touchpads. Sold boxed with mains adapter/charger and a minimum 3 month RTB warranty. No defect will effect item use/performance. Check individual items for additional specifications or special conditions.
Refurbished / Grade A2
Thoroughly tested and inspected. Products may show medium cosmetic marks and signs of use, including medium scratches, dents or wear marks on keyboards/screens/touchpads or minor cosmetic damage. Sold with mains adapter/charger and a 3 month RTB warranty. No defect will effect item use/performance. Check individual items for additional specifications or special conditions.
All items are thoroughly tested. Products are pre-owned. They may have considerable cosmetic marks, scratches or dents but none that effect the functionality of the item. All items are sold with a 30 day RTB warranty.
Q: What is your policy on product reviews?
A: We actively encourage our customers to leave reviews on products they order. We offer no incentive for this nor do we reward good reviewers.
We publish product reviews where content is related the product ordered/reviewed.
We reserve the right not to publish, to remove/delete or potentially edit reviews not related to the item. Or reviews that contain bad language including swearing or abusive language of any kind, personal or identifying information, defamatory remarks. We also reserve the right to remove or not publish reviews left by individuals that have not purchased the review item.
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